Membership Ticketing FAQ

These are major sporting fixtures that attract national and international attention.

For these events, Members must book tickets within the designated booking period for the Reserved Event.

Please refer to the specific event listing for Members’ booking windows and event specific information.

Booking tickets to a Reserved Event

Members’ eNews and the website event pages provide you with the key details you will need for your event bookings including;

• Event date and start times;
• Your exclusive booking period (when Member Bookings open and close);
• Paying Guest ticket prices;
• Dining options;
• Special offers;
• Parking information

All Members are reminded to take note of each Booking Close Date for Reserved Events (with the exception of ‘First To Book’ events). Unfortunately tickets requested after this date will be subject to other Members’ cancellations.

To reserve your guaranteed seat for one of these upcoming events either;

• Book your seat online at the Members’ Box Office before the booking close date or;
• Call our Members’ Ticketing team on 1300 136 006 (Option 1) before the Booking Close Date.

When making your booking remember to:

1. Request Paying Guest tickets if required – all Members are entitled to request up to 3 Paying Guest tickets for each membership they hold. Paying Guest tickets are subject to availability. Important: Be sure to familiarise yourself on how electing to sit with a Paying Guest may affect your seating (this does not apply to ‘First To Book’ events).
2. Book your group (if required) – You will need to have the Member Identification numbers (Member ID) of all the other Members in your group.
3. Book Member Dining (when available) for yourself and any guests when you make your booking.
4. Book your car parking requirements.
5. Indicate your Seating Zone Preference.

Step-by-step guide to booking tickets [PDF]

Receiving Tickets

• All ticketing (including parking) is sent via email and ezyTicket
• EzyTicket allows you to print them yourself or send them to family and friends.
• EzyTicket is the default option when booking online, so if you do not wish to receive tickets via this method, then please uncheck the option.
• Tickets and parking (if purchased) are sent to Members approximately 15 working days before an event.

Seating Rotation Information

The seating rotation system has been confirmed by Members as the most equitable method to seat all Members. Members have conveyed through research that they prefer the Rotation System to a ‘first to book’ or ‘first to arrive’ system. We continue to review the operation of the system to ensure the system remains as clear and as fair as possible.

Seating Allocation Order

Seats are allocated to Members who have booked before the Booking Close Date in the following order:

1. Platinum Members
2. Platinum Members with a no show penalty*
3. Gold Members including Gold Members seated in groups with other Gold Members
4. Gold Members seated with Paying Guests
5. Gold Members with a no show penalty*
6. Gold Members with a no show penalty* seated with Paying Guests
7. Platinum Members seated with Paying Guests
8. Paying Guests seated alone
9. Members of reciprocal rights clubs.

‘No show penalties’ act as a disincentive for Members to book and then not use seats which could have otherwise been used by other Members.

Rotation and Ranking

Under the current Seating Allocation System an algorithm is used to allocate all Members a seating ranking before every Reserved Event.

This algorithm has been designed to ensure that Members rotate through the rankings in a systematic fashion, moving progressively through the Seating Zones into better seats each event, before eventually returning to the ‘bottom’ of the rankings and then recommencing upward improvement.

An example of the Rotation System for Reserved Events

1. All 18,400 memberships receive a ranking regardless of whether a Member books an event or not.
2. 14,000 seats are booked by Members (including Guest and Paying Guest seats) by the Booking Close Date.
3. Every Member who has booked for an event will receive an allocation in the Seating Queue for that event based on their starting rank (per 1 above.)
   a. E.g. if a Member was allocated a starting rank of 10,000 and 1,500 Members ranked before that Member did not book seats for the event, that Member would be placed at position 8,500 in the Seating Queue.
   b. This Member would then be allocated the 8,500th best seat when seats are allocated for the event.
4. Before the next Reserved Event is closed for bookings, all Members are ranked again, with each Member moving forward in the rankings. Those previously at the very top of the ranking are moved to the bottom of the rankings.

Members are re-ranked between Reserved Events by the number of seats in a Zone (roughly 2,500). Applying this ranking number to our formula will demonstrate a Member’s progress through the rankings over time.

Following the example above:

• the same Member may now be ranked 7,500 (having moved forward from 10,000), and if again 1,500 Members ranked before that Member did not book seats for the event, that Member would be placed at position 6,000 in the Seating Queue.
• This Member would then be allocated the 6,000th best seat when seats are allocated for the event.

This system has been developed and improved since the Stadium opened, and the Membership team is constantly working to ensure it remains fair and equitable to all.

Reserved Event Seating Rotation

When the demand for Reserved Events exceeds the number of seats available on Level 4 of the Members’ Stand, a seating rotation system is utilised to provide a fair and equitable opportunity for all Members to experience the best seats in the Members’ Reserve.

To ensure we provide a fair and equitable opportunity for all Members to experience the best seats in the Members’ Reserve, a seating rotation system is used where bookings are processed according to the Seating Allocation Order. Members are then allocated in to the best available seating, filling each Seating Zone in turn within the Gold Members’ Reserve.

Parking for Gold Members – Reserved Events

Includes State of Origin and NRL Grand Final

Gold Members have a right to request to purchase parking (subject to availability) when booking tickets to Reserved Events at the Stadium. Parking bookings must be made before the Member Booking Close Date for major events. If you wish to book parking after this date has passed, please refer to the instructions for booking parking at General Admission Events, as limited parking may also be available via this method at Reserved Events.

Sydney Olympic Park Authority (SOPA) owns and manages all parking stations within the Sydney Olympic Park precinct.

Stadium Members have access to a maximum of 1,750 parking spaces across all the parking stations in the precinct and not exclusively in P1 adjacent to the Stadium.

P1 car parking is allocated to Platinum Members before Gold Members. As such, Gold Members may overflow into the P3, P4 and P5 car parks. Car park requests are subject to availability.

Members who book parking via Members’ Ticketing will be emailed a parking voucher approximately 10 working days prior to a Reserved Event. This email will be separate to any Ezytickets sent via email.

For major events, SOPA operates complimentary shuttle bus services operates between car parking stations P3, P4 and P5 and the Stadium pre and post match.

Cancellations & Lost Parking Tickets

Members who cancel their match tickets after the Booking Close Date will not be provided a refund on any parking they have purchased.

If you have lost your parking email. Please contact Members Services [email protected]

Parking for Platinum Members – Reserved Events

Includes State of Origin, NRL Grand Final and Football Internationals.

Platinum Members are entitled to one (1) complimentary parking space for every event held at the Stadium* in the P1 Car Parking station opposite the Stadium on Edwin Flack Avenue. Booking conditions apply.

It is recommended that Platinum Members book their parking when booking tickets to Reserved Events at the Stadium before the Member Booking Close Date for major events. Platinum Member may also request to purchase additional parking spaces at the time of booking.

Sydney Olympic Park Authority (SOPA) owns and manages all parking stations within the Sydney Olympic Park precinct. Stadium Members have access to a maximum of 1,750 parking spaces across all the parking stations in the precinct and not exclusively in P1 adjacent to the Stadium. Platinum Members are allocated into P1 before Gold Members. Requests for parking can be made up to ten days before the event if not made at the time of booking event tickets, however P1 may not be guaranteed.

Parking tickets booked within the booking period are mailed approximately 15 working days prior to a Reserved Event.

Cancellations & Lost Parking Tickets

Platinum Members are requested to return any parking tickets prior to the event that they wish to cancel.

The cancellation of additional purchased parking tickets after the Booking Close Date cannot be refunded.

Please note that lost parking tickets cannot be replaced. Please be sure to keep your parking ticket in a safe place. Replacement of lost parking will be charged at the prevailing rate for parking (currently $30).

*Not available for some events including as World Cups or International sporting competitions. Refer to Stadium Club Constitution.

The first to book seating system operates for some finals and larger events as indicated.

The first to book system combines elements of both the reserved event booking system and the general admission system to benefit both Members who want to secure their seat in advance and those who decide to attend the event on the day of the match.

See further information –

General Admission events are generally regular season fixtures such as NRL Club games.

Members are not required to book tickets for GA events.

To attend General Admission events, Members simply scan their Member Card at Gate L on the event day to gain entry to the Stadium.

Paying Guest tickets for GA events can be purchased in advance or at the Members’ Box Office on the day of the event.

Members may choose their seats upon arrival in the following areas available in the Members’ Reserve;

• Gold Members: Level 4. For larger events Levels 1 and 6 may also be opened.
• Platinum Members: Platinum Members’ Reserve on Level 5 (Section 434) or in any area of the Members’ seating. For large events surrounding sections may also be opened.

This content should be read in conjunction & addition to Ticketing Terms and Conditions when appropriate.

Member Tickets
Tickets for a Reserved Event must be cancelled by 5pm the business day prior to the event. If tickets are not cancelled and not used for the event, your seats for the next Major Reserved Event* you book will be allocated only after all other Gold Member seats have been allocated including those who have elected to sit with Paying Guests.

To cancel tickets please call 1300 136 006 (Option 1). When cancelling tickets please have your Member ID and the aisle, row and seat number ready for the operator. Cancelled tickets will have their barcode deactivated and will not be accepted by the Stadium turnstiles.

Paying Guest Tickets
Cancellations for Paying Guest tickets for Reserved Events can only be made up until the Booking Close Date for the event. Refunds are not available for Paying Guest tickets after this date or at all in the case of ‘First to Book’ Events, General Admission events or concerts. To avoid charges, please be sure that your Paying Guest can attend the match before booking.

Parking
Members who cancel their match tickets after the Booking Close Date will not be provided a refund on any parking they have purchased. Replacement of lost parking will be charged at the prevailing rate for parking.

Dining
To be entitled to a full refund, Members wishing to cancel Dining bookings must do so at least five (5) business days prior to an event, not including the day of the event. Refunds are not available for cancellations made within five (5) business days before an event. This also applies to bookings where the Member or Member’s Guest is unable to attend the event or if the Member or Member’s Guest arrives late and there is insufficient time to serve their meal.

No Show Penalties
‘No show’ penalties apply at ‘Major Reserved Events’ where more than 10,000 Members are likely to attend (e.g. [but not limited to] Rugby Tests, NRL Grand Final and State of Origin). The rationale for this decision is that applying a no show penalty to Reserved Events with smaller attendances where all Members will be seated in seating Zones A, B and C does not provide a sufficient enough penalty to the Member.

Ticketek Pty Ltd (ABN 92 010 129 110) (“Ticketek”) provides ticketing services, including the sale and distribution of tickets, as agent for Stadium Members. In providing these services, Ticketek owns and operates memberships.ticketek.com.au, Ticketek.com and Ticketek.com.au (the “Site”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Members’ Ticketing (Ticketek), you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Variation to Terms and Conditions
Stadium Australia and/or Ticketek may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Additional Stadium Australia Terms and Conditions
Each ticket is also sold subject to any additional terms and conditions Stadium Australia for the particular event (“Stadium Australia’s Terms”). The Stadium Australia’s Terms may be disclosed as part of the event information on Ticketek’s website and at Ticketek agents and outlets at the time of purchase. The Seller’s Terms are also available from Stadium Australia or Ticketek upon request.

1. General Terms and Conditions: Ticketek acts as agent for Stadium Australia for the booking of Member tickets and sale of Member Paying Guest tickets, dining and parking. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you.
2. Ticket prices: Ticket prices *include booking fee and transaction fee if applicable. All amounts are quoted in $AUD and include GST.
   *Concerts and special events may incur payment processing and service/delivery fees.
3. Payments & processing: Members are advised that the final charge by Ticketek will depend on the successful allocation of any requests made for Paying Guest tickets, Parking and Dining which are all subject to availability. If your booking includes other Members, tickets will be dispatched to their respective addresses/email addresses. Ticket requests requiring credit card payment will not be charged until bookings are processed at the conclusion of the booking period. Credit Card charges will be processed by Ticketek Pty Ltd. For certain events two separate charges may appear on your credit card if your request to upgrade to the Arena Restaurant is successful.
4. Limitations on number of tickets purchased: Stadium Members are entitled to request to purchase up to three (3) Paying Guest tickets for any regular sporting event held at the Stadium. In the instance where more Paying Guest ticket requests are received than there are seats available within the Members’ Reserve, the allocation system will ensure that as many Members as possible receive at least one Paying Guest Ticket/s. Where there are additional tickets to be allocated, these will be done so according to the number of rights that a Member holds and previous allocation history. The number of tickets available to Members for concerts and special events is determined by the event promoter.
5. Refunds, exchanges and replacements: Member Paying Guest tickets cannot be refunded once charged. Tickets for minor events and first to book events are charged at time of purchase. Tickets for major events are charged approximately 6 weeks prior to an event. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by Stadium Australia or the promoter (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances. If an event is cancelled, rescheduled or significantly relocated by Stadium Australia, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Neither Ticketek nor Stadium Australia will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses. Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek may not replace tickets where seating is not allocated (General Admission tickets).
6. Dining Bookings Cancellations and Amendments: Cancellations and amendments for dining must be received by 5pm five business days (or when otherwise listed) prior to the event to be eligible for a refund. If you choose to amend your confirmed dining booking once the dining room has reached capacity the order will be waitlisted. Members are advised to call Members’ Ticketing to confirm any amendments. For full dining terms and conditions click here.
7. Waitlisted Bookings
   – Ticket Wait List: Ticket requests made after the booking period has closed will be added to a waitlist and are not guaranteed. Should tickets become available, a notification will be sent to the ordering Member. It is the Members’ responsibility to monitor channels of communication once placed on a waitlist.
   – Dining Wait List: Restaurant bookings will remain open whilst capacity is available. Once capacity is reached further bookings will be placed on a waitlist. Please ensure you check the top of your order confirmation for the status of your booking. Should cancellations occur Members will be contacted to confirm if they would like to proceed from the waitlist to a confirmed booking. An official email will be sent 5 working days prior to the event to confirm unsuccessful waitlist bookings.
8. Conditions of entry: Admission to an event is subject to Stadium Australia’s Terms. Please refer to Stadium Australia’s Conditions of Entry In addition Stadium Members are bound by the Terms and Conditions of the Stadium Australia Club Constitution and By-Laws.
9. Authenticity and validity of tickets: Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.
10. Obligation not to sell tickets, resale of tickets & scalping: Stadium Members are obliged not to sell, bundle or use their Member tickets for any commercial purpose. Member Paying Guest tickets cannot be sold, bundled or used for any commercial purpose at a premium to the face value. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder may be refused admission. Ticketek and/or the Seller will take all reasonable steps to notify you of Ticketek’s intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid. In addition the breach may be referred to the Stadium Australia Club board and the Membership may be suspended or terminated. Please refer to the Stadium Australia Club by-law 10.2: Obligation not to sell tickets and 11.2: Club may take action against a Member.
11. SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
12. Ticket dispatch timings: Members will receive a receipt for their successful ticket and parking requests with the tickets and parking voucher to be dispatched 2-3 weeks out from the event.
13. Collection and delivery of tickets: You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your tickets. Ticketek may change your delivery method to “venue collect” at its discretion. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
14. Variations to performances or events: Stadium Australia reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
15. Errors: While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au.
16. Tickets purchased in error: Stadium Australia and Ticketek are not liable for any tickets purchased in error by Stadium Members or their guests. Members are responsible for checking ticket details and supplying the correct ticketing details including booking name, reference, payment details and collection points to guests if not in attendance. If booking is a waitlist request, the Member must confirm the status of fulfilment before making arrangements to purchase other tickets. Stadium Australia and Ticketek cannot offer refunds for double bookings made by a Member or guest in error.
17. Ticketek Online Terms of Use and Privacy Policy: The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions and apply to all sales through the Ticketek Site.
18. General: The term “including” when used in these Terms and Conditions is not a term of limitation.