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Taylor Swift The Eras Tour Accor Stadium

FAQs

Taylor Swift | The Eras Tour
Additional FAQs and Essential Information
for Guests Requiring Accessibility and Other Assistance

This information is provided as a guide to those attending The Eras Tour at Accor Stadium.

They should be read in conjunction with Accor Stadium’s full Conditions of Entry (including prohibited items), and other special conditions of entry.

Parking & getting to the venue

Accessible parking at Sydney Olympic Park
How do I get to the venue using public transport?
Are there drop off zones?

Venue Access

What gates are best to access accessible seating?
What gates are best to access D/deaf/ Hard of hearing seating / seating closest to Auslan interpreters?
Is there a particular process to assist wheelchair users to floor seating?
Are service and guide dogs permitted entry into the venue?
Can mobility aids be stowed under seats?
Is there an allocated cloak room for mobility aids?
Can a patron hire a mobility device to assist them to get to their seat?
Can patrons bring medication into the venue?
Can patrons bring noise cancelling headphones into the venue?
Can patrons bring water bottles into the venue?
Is a hearing loop installed in the venue?

Viewing

Where can Auslan interpreters be viewed from?
How can the arena viewing platform be accessed?

Facilities

Are accessible bathrooms unisex?
Is there a changing place facility on site?
How many accessible bathrooms are available?
Where are the locations for accessible bathrooms?
Are power points available for patrons to recharge mobility devices if required?

Sensory rooms/packs

Do you have a sensory space or quiet room available?
Do you have sensory bags available to hire?
Are ear plugs available at the venue?
Parent Rooms

Emergency

What is your emergency egress procedure for people with lived experience?
Will there be visual and sound warnings during an emergency?

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Accor Stadium General Conditions of Entry

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